Enhancing Customer relationships
Customer happiness and loyalty is shaped by everyday conversations. Our interactive workshops give teams the skills and confidence to move beyond scripts, build authentic dialogue, and create long-term value.
who we help
Frontline advisors
Advisors shape the everyday experiences that build customer loyalty. Experiential training gives them the chance to rehearse real conversations and adapt their approach, building the confidence to move beyond scripts and create authentic, trust-building interactions.
Team managers
From guiding their team members to handing complex client challenges, supervisors need strong communication and problem-solving skills. Our experiential training builds these capabilities through realistic practice, helping them lead teams with confidence.
Strategic leaders
Senior leaders set the tone for what customer service looks and feels like across the organisation. Our bespoke and ready-made experiences help them lead by example, championing genuine conversations that build trust and long-term loyalty.
What they said
"I received some very insightful feedback which will significantly improve the outcomes of my customer conversations!"
Created for your team
Our bespoke programmes begin with your organisation’s goals and challenges. Guided by the 5Di Model™, we create learning experiences tailored to your needs and rooted in real practice. The result is meaningful, lasting behaviour change that strengthens capability across teams for years to come.
Customer service workshops
These interactive half-day workshops use professional actors to bring customer conversations to life, giving teams the chance to practise crucial moments in a realistic setting. The focus is on building curiosity and motivation, so people choose authentic dialogue over scripts and create stronger customer relationships.
The Practice Room
The Practice Room gives customer service teams the chance to rehearse everyday scenarios one-to-one with a professional Practice Coach. A virtual platform available on-demand, across time zones, and with coaching support in 11 languages, it helps people build confidence, change behaviour, and foster customer experiences that drive loyalty.
